Shipping & Order Questions
COVID-19 PANDEMIC SHIPPING UPDATE
Due to unprecedented levels of online ordering and shipping, the United States Postal Service and other shipping services are reporting nationwide shipping delays and cannot guarantee delivery times. Don't panic - your order is on its way to you but will take longer than usual to arrive. Thank you for your patience and understanding during these strange times.
How long will it take to receive my order?
We make every belt to order. Allow up to 3 business days for us to make your belts prior to shipping. Shipping times vary depending on the carrier and service you select at checkout. Expect delays during the holiday season.
When will my order ship?
All belts are made to order. Allow up to 3 business days for us to make your belts prior to shipping. Orders are fulfilled 8 am - 12 pm Monday through Friday. Orders placed after 12 pm on Friday will not be eligible for shipping until the following Monday at the earliest. You will receive an automated email confirmation with tracking information once your order has shipped.
Can I expedite my order?
Unfortunately, we are unable to expedite orders at this time. You do have the option to upgrade your shipping option, but this only reduces the shipping times. Items are shipped up to 3 business days after your order has been placed. Shipping options are available in your cart during checkout.
Do you sell gift cards?
Yes! You can purchase a gift card here.
Can we visit your showroom or store to get a belt faster?
No. We do not have a showroom or store, just our workshop, which is not open to the public. If you are looking for a quick gift, we recommend purchasing a gift card.
I haven't received my order yet. What should I do?
COVID-19 PANDEMIC SHIPPING UPDATE:
Due to unprecedented levels of online ordering and shipping, the United States Postal Service and other shipping services are reporting nationwide shipping delays and cannot guarantee delivery times. Most likely, your package has been affected by this. Don't panic - your order is on its way to you but will take longer than usual to arrive. Thank you for your patience and understanding during these strange times.
Once orders are shipped, we are not responsible for lost, stolen, delayed or mis-delivered packages. Orders placed on our website are shipped via a third-party carrier, and as such risk of loss and title for goods ordered pass onto you upon our delivery to the carrier. If you are having trouble tracking down a shipment, you will need to contact your local post office and/or parcel carriers for assistance. We do not have any additional tracking or shipping information than what is available through the tracking number listed on your shipping confirmation email.
If you are concerned about package loss, consider upgrading your shipping service during checkout.
Can I change my shipping information after my order has been placed?
If you need to make changes to your shipping information, please contact us with your order number and a detailed request as soon as possible. If your order has not shipped, we will do our very best to accommodate your request. We cannot make changes to your order after it has shipped.
Can I ship an item as a gift?
You can add a message in the space provided for Order Notes at check out. We will include a handwritten card with your message. Write something nice like:
This is a gift for my son. Please include a note that says - "Happy Birthday, Timmy! Love, Mom."
How do I make an exchange or return?
Instructions for returning or exchanging a belt can be found on our Exchanges & Returns page.
Belt Sizing Questions
How do I figure out my belt size?
Check out our belt size guide to help you find the right size.
The best way to get the right size belt is to measure your waist with a tape measure. While wearing your favorite outfit, wrap a tape measure around where you want to wear the belt (e.g. through the loops of your jeans or over your sweater). If your measurement falls in the middle of one of the ranges listed, order that belt size. If not, order a custom size and enter your measurement during checkout. We will make a belt to fit that size, with a couple of inches adjustment bigger and smaller.
A simple rule of thumb is to add two to your US men’s jean size (e.g. if you wear a size 32 in jeans, order a size 34 belt). Recently, we have noticed an uptick in the number of jeans brands that use stretchy fabrics that distort true jean size. For that reason, we encourage everyone to use their actual body measurements when choosing their belt size.
How do I order a custom size?
Put on your favorite pair of jeans, then take a tape measure and wrap it around you where you would normally wear the belt. Select “Custom size” when ordering your belt. Enter your measurement at checkout in the Order Notes section. Write something descriptive like, “I measured my waist and it is 37 inches.” We will make a belt to fit that size, with a couple inches of room bigger and smaller.
Check out our sizing guide for more help ordering the right size.
What size belts can you make?
We can usually make belt sizes up to size 48 in our standard leather colors (black, brown, and distressed grey). If you need a longer belt, please contact us before placing your order so we can check our inventory. Limited edition leather colors are only available up to size 42 unless otherwise stated.
I have a belt that fits perfect. Can you make me an Obscure Belt the same length?
Yes, we can make you a belt that fits perfect. The best way to get the right size belt is to measure your waist with a tape measure. While wearing your favorite outfit, wrap a tape measure around where you want to wear the belt (e.g. through the loops of your jeans or over your sweater). Order a custom size and enter your measurement in the order notes at checkout. Write something descriptive like, "I measured my waist and it is 37 inches." We will make a belt to fit that size, with a couple inches of adjustment bigger and smaller.
Check out our sizing guide for more help ordering the right size.
Screws & Belt Repair Questions
How can I get a new screw or sizing piece?
You can order replacement screws and replacement sizing studs on our website. Be sure to select the correct buckle design and finish from the drop down as parts vary for each design.
Something is not working on my belt. Can you fix it?
We offer repairs on most current designs and belts purchased within the last 4 years. Please visit our Buckle Repair page for more information. It may be that you just need a replacement part.
Repairs are intended to return your buckle’s mechanism to working order. We do not offer repairs for normal wear and tear, buckle finish restoration, or leather restoration.
I lost a bunch of weight. Can my belt be shortened?
If you would like to have us shorten your belt, please contact us with how much shorter you need the belt. The resizing is free, but we ask that customers send the belt to us at their cost and pay for return shipping. Be sure to consult our sizing charts to determine your new size.
Please note: Ohm and Excalibur belts cannot be shortened. You will need to purchase a leather belt strap replacement kit.
Can I buy just the buckle?
No, we do not sell the buckles by themselves. Our buckles have a unique way of attaching and do not work with other belts.
Can I buy one belt and multiple leather straps to switch them out weekly?
Yes, it is possible, but we did not design the buckles to be switched often and you do so at your own risk. You can order leather belt strap replacement kits here.
Can you make me a custom buckle design?
No, we cannot accommodate custom requests at this time and for the foreseeable future.
I would like a buckle design that you do not have on your website. How can I get this?
If a design is no longer available on our website that means it is sold out. We only make a limited number of each design, so when it’s gone, it's gone for good.
Can I get a discount?
Please sign-up for our newsletter below to stay updated on any future sales.
I have a question about using Installments with Afterpay.
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments with Afterpay can only be applied to purchases made on the obscurebelts.com website.
Can I use Installments with Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit our shipping page for more information by clicking here.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on obscurebelts.com using Installments by Afterpay.
What products are not eligible for purchase using Installments with Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments with Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and charge the remaining amount to your third payment.
Where can I find out more about Afterpay?
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
I have a question about paying in installments on Shop Pay.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Can I use Shop Pay Installments if I'm an international customer?
Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
Can I buy gift cards with Shop Pay Installments?
You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
What if I make a return on a purchase made through Installments with Shop Pay?
After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.
Have more questions?
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.
*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.