Warranty & Repairs
Limited Lifetime Warranty for Obscure Belts Items
We take pride in the quality and durability of our goods, which is why we offer a Limited Lifetime Warranty for qualifying Obscure Belts products purchased from our website, www.obscurebelts.com. Proof of purchase is required to receive a qualifying warranty repair.
The Limited Lifetime Warranty applies to our buckles for up to 4 years.
What does the Limited Lifetime Warranty mean?
The Limited Lifetime Warranty refers to the length of time, through normal use, an Obscure Belts buckle will function for its intended purpose, not the lifetime of the customer.
Why we offer a warranty
We stand by the design, quality, and craftsmanship of our goods. Our warranty covers repair issues related to a product's intended function during the lifetime of the buckle. The Limited Lifetime Warranty covers repairs to return a belt buckle's mechanism to working order. We will always attempt to repair your buckle with original or similar materials. However, in some cases, we may need to use new materials or material colors for your repair. We will always discuss these options with you prior to making the repair.
What is not covered under the warranty?
We do not offer repairs for normal wear and tear, buckle finish restoration, or leather restoration. Please reference our leather care information page for tips on maintaining your leather belt strap.
Additionally, the following items are not covered under the limited lifetime warranty:
- Items sold as "Final Sale"
- Imperfect items
- Discontinued designs
- Limited edition buckles
- Belt buckles purchased more than four years ago
We do not offer repairs for lost parts, such as screws or leather straps. Replacement parts are available for purchase on our website.
Every item is subject to review prior to us approving a warranty repair. All repairs require proof of purchase. Repairs within one year of purchase are free. Repairs after one year of purchase will incur a reasonable fee.
What qualifies an item for repair or replacement?
Any defect that causes the belt buckle not to work as intended is covered under our limited lifetime warranty.
We will make every effort to make a functional repair to your buckle. However, on a case-by-case basis, an item may be deemed beyond the scope of normal repair, and we may decide that replacement is the best option. If your item results in a replacement, we are unable to return the original product.
If you find your Obscure Belts item too valuable to part with and you do not want a replacement item, the original item will be returned to you at your cost.
If your item is determined to be more than four years old, it will not be repaired. All our designs are made in small batches, and we are unable to maintain a back catalog of parts for more than four years. Your item will be returned to you at your cost.
How long do repairs take?
We will make every effort to expedite the repair process and return your item as efficiently as possible. Repairs are typically completed within 4 weeks. Repair time will be subject to work capacity - expect delays around the holidays.